Shipping & Return FAQ

**New Policy As of 8/11/20 Please Read**

DUE TO COVID -19 AND THE SAFETY OF OUR CUSTOMERS, BROWN SUGAR WILL NOT BE ACCEPTING RETURNS OR EXCHANGING ITEMS, UNTIL FURTHER NOTICE!

How can I pay?

 We accept the following methods of payment;Paypal and Credit Cards: Visa,Master Card,American Express, Discover*Please allow 2-3 business days for payment processing once your order has been placed.

 We Now Offer Curbside Pickup.

When Curbside pickup is selected at checkout, you will be notified within 2-4 days that your order is available and ready for pick up. You will be contacted to schedule a time for pick up if your order was placed between Tuesday- Thursday. Keep in mind that our store is not open to the public these days and a time will need to be scheduled with you prior to arrival. Curbside pickup orders ready on Friday-Sunday may be picked up during our regular operating hours.

Friday 12pm-7pm

Saturday 12-7pm

Sundays 12-5pm

Closed Holidays  

Please check your email for notifications and updates.

 

How long does it take to receive the product I ordered?

 All Items are shipped within 2 business days . 

  You will receive notification once your order has been shipped which will include your tracking number. Standard shipping is 2-3 business days once you receive your tracking number. All express items are shipped same day if placed by 2pm next business day if after 2pm via USPS priority express mail and guaranteed 1-2 business days. Orders received after 2pm EST will be processed next business day.Shop Brown Sugar is not responsible for items lost in the mail once a tracking number is provided. Please contact USPS to file a claim for lost item if the item is not received.Furthermore if express orders are shipped within quoted time frame we are not responsible for delayed shipping.

Pre Order?

Pre order items gives you first dibs on new releases. Because stock is  limited, pre order ensures that you get your size before the masses. When you place your preorder the money is deducted from your account at that moment. We will send a conformation email along with tracking number once item is shipped out. 

 What Are Your Shipping Times?

When you place your order the money is deducted from your account at that moment. All standard orders will arrive within 2-5business days We will send a conformation email along with tracking number once item is shipped out.

StandardShipping-  USPS Priority Mail received within 2-5 business days)

Priority Shipping-  USPS Express Overnight Service received guaranteed within 1-2 days

International- USPS Priority International 6-10 business Days

*SHIPPING TIMES  INCLUDE PROCESSING and Construction  TIMES*

 

If I am in the Pittsburgh area, Can I pick up my order?

YES! We now offer pickup during our store front business hours. You will be notified once your order is ready for pick up. 

 

Can I return my order?

  DUE TO COVID -19 AND THE SAFETY OF OUR CUSTOMERS, BROWN SUGAR WILL NOT BE ACCEPTING RETURNS OR EXCHANGING ITEMS, UNTIL FURTHER NOTICE!

  *REFUNDS ARE NOT PROVIDED UNDER ANY CIRCUMSTANCES. Please note that the customer is responsible for ALL shipping cost.

 

 

  

***PLEASE NOTE: There are no acceptions to these policies.***

ALL SALES ARE FINAL. NO REFUNDS!